Privacy Policy - - food delivery, grocery delivery

Privacy Policy

1. What is regulated by this privacy policy

This privacy policy (hereinafter – the Policy) applies to all information, including personal data in the understanding of the applicable law (hereinafter – the “Personal Information”), which Kuryerim LLC and / or its affiliates, including those belonging to the same group as Kuryerim LLC (hereinafter referred to as “Kuryerim”) may receive about you in the process of using any Kuryerim sites, programs, products and / or services (hereinafter referred to as the “Services”), information about which you can find on hungry websites. az owned by Kuryerim sites (hereinafter referred to as “Sites”), as well as during Kuryerim / its affiliates execution of any agreements and contracts signed with you in connection with your use of the Services. Kuryerim may also receive Personal Information from its partners (hereinafter referred to as the “Partners”), the sites, programs, products or services of which you use (for example, from Kuryerim advertisers). In such cases, the transfer of Personal Information is possible only in cases established by applicable law and is carried out on the basis of special agreements between Kuryerim and each of the Partners. Please note that the use of any of the Sites and / or Services may be subject to additional conditions that may make changes and / or additions to this Policy.

2. Who processes the information

In order to ensure your use of the Sites and Services, your Personal Information is collected and used by KURYERIM Limited Liability Company, a legal entity established under the laws of the Republic of Azerbaijan and registered at: Baku, 49 / S Tbilisi Avenue (“KURYERIM” LLC), or its affiliate providing the relevant Service. You can familiarize yourself with the information about which person provides this or that Service under the terms of use of the corresponding Service.

3. What is the purpose of this Policy

Protecting your Personal Information and your privacy is extremely important to Kuryerim. Therefore, when you use the Sites and Services, Kuryerim protects and processes your Personal Information in strict accordance with applicable law.

Following our obligations to protect your Personal Information, in this Policy we would like to inform you most transparently about the following points:

(a) why and how Kuryerim uses (“processes”) your Personal Information when you use the Sites and / or Services;

(b) what is the role and responsibilities of Kuryerim as a legal entity deciding on why and how to process your Personal Information;

(c) what tools you can use to reduce the amount of Personal Information Kuryerim collects about you;

(d) what are your rights as part of the processing of Personal Information.

4. What Personal Information collects about you Kuryerim

Personal information collected during the operation of the Sites and / or the provision of the Services may vary depending on whether you use your account to access the Sites and / or Services or not. In cases where you are logging into your account, the Personal information collected by Kuryerim about you during your use of the Sites and Services can be compared and related to other Personal information collected by Kuryerim as part of your use of your account (for example, personal information, contact details, age and gender, if such provided to Kuryerim). Kuryerim does not verify the Personal Information that you provide and cannot judge its accuracy, or whether you have sufficient legal capacity to provide your Personal Information. Nevertheless, Kuryerim assumes that you provide reliable and sufficient Personal Information, and also update it in a timely manner.

Kuryerim may collect the following categories of Personal Information about you while you use the Sites and Services:

(i) Personal information provided by you during registration (account creation), such as your name, phone number, address and age;

(ii) electronic data (HTTP headers, IP address, cookies, web beacons / pixel tags, browser ID information, hardware and software information);

(iii) date and time of access to the Sites and / or Services;

(iv) information about your activity while using the Sites and / or Services (for example, the history of search queries; the email addresses of those with whom you correspond; the content of email and attachments, as well as files stored in Kuryerim systems);

(v) geolocation information;

(vi) other information about you necessary for processing in accordance with the conditions governing the use of specific Kuryerim Sites or Services;

(vii) information about you that we receive from our Partners in accordance with the terms of the agreements concluded between you and the relevant Partner, and the agreements concluded between Kuryerim and the Partner.

Kuryerim also uses cookies and web beacons (including pixel tags) to collect Personal Information and link such personal information to your device and web browser (see section 11 of this Policy).

Kuryerim does not collect purposefully sensitive Personal Information (such as racial origin, political opinions, health information, and biometric data). Nevertheless, you can provide them to Kuryerim yourself, and in this case, Kuryerim will process them as part of the provision of the Services to you (for example, if you ask for searches related to your health). In doing so, you must bear in mind that Kuryerim cannot request your consent to such processing, as it is not aware in advance about the potentially sensitive nature of the Personal Information that you can provide to Kuryerim.

Kuryerim does not collect data in order to compile a “portrait” of the user to the extent that it can significantly affect your rights and freedoms.

5. What is the legal basis and purpose of processing your Personal Information

Kuryerim may not process your Personal Information without sufficient legal grounds. Therefore, Kuryerim processes your Personal Information only if:

(i) processing is necessary to fulfill Kuryerim’s contractual obligations to you, including ensuring the operation of the Sites and Services (for example, providing you with search results for your search queries);

(ii) processing is necessary to comply with legal obligations;

(iii) when required by applicable law, processing is necessary to safeguard Kuryerim’s legitimate interests if such processing does not materially affect your interests, your fundamental rights and freedoms. Please note that when processing your personal information on this basis, Kuryerim will always strive to maintain a balance between its legitimate interests and the protection of your privacy.

Kuryerim processes your Personal Information to ensure its legitimate interests, for example, in the following cases:

(a) to better understand how you interact with our Sites and / or Services;

(b) in order to improve, change, personalize or otherwise improve the Sites and Services in the interests of all users;

(c) to offer you other products and services of Kuryerim or other companies that, in our opinion, may interest you (i.e., show you an advertisement that takes into account your interests);

(iv) for specific purposes, we may request your separate consent to the processing of your Personal Information.

Kuryerim always processes your Personal Information for specific purposes and only that Personal Information that is relevant to the achievement of such purposes. In particular, we process your Personal Information for the following purposes:

(i) providing you with access to the Sites and / or Services (including the provision of search results in response to your search queries, taking into account your preferences, search history and other Personal information about you available to Kuryerim);

(ii) providing access to your account, including Kuryerim email account and file storage, if you are registered in the relevant Services;

(iii) communicating with you to send you notifications, requests and information related to the operation of the Sites and Services, fulfill agreements with you and process your requests and applications;

(iv) providing advertisements and offers based on your preferences, search history and other Personal Information about you available to Kuryerim;

(v) improving the usability of the Sites and Services, including to show the most relevant search results and provide more personalized Sites and Services, as well as to improve other Kuryerim products, applications and Services;

(vi) creating new Kuryerim products, utilities, and offers;

(vii) protecting your rights and the rights of Kuryerim;

(viii) collection, processing and presentation of statistics, big data and other studies.

6. How Kuryerim Protects Your Personal Information

In most cases, Personal Information is processed automatically without access by any of the Kuryerim employees. If such access is needed, then it can be granted only to those Kuryerim employees who need it to perform their tasks. To protect and ensure data confidentiality, all employees must comply with internal rules and procedures regarding the processing of Personal Information. They must also follow all technical and organizational security measures in place to protect your Personal Information.

Kuryerim has also implemented sufficient technical and organizational measures to protect Personal Information from unauthorized, accidental or illegal destruction, loss, alteration, unfair use, disclosure or access, as well as other illegal forms of processing. These security measures were implemented taking into account the current level of technology, the cost of their implementation, the risks associated with the processing and nature of Personal Information.

7. Who else has access to your Personal Information and to whom it may be transferred

7.1 Within the Kuryerim Group

Kuryerim may transfer your Personal Information to its employees (to the extent specified in Section 6 of this Policy). Kuryerim may also transfer your Personal Information to its affiliates, including other companies from the group of persons to which Kuryerim belongs (the “Kuryerim Group”). In all cases, Personal Information will also be processed only for the purposes described in Section 5 of this Policy, unless otherwise provided by the terms of use of the Sites and / or Services provided by Kuryerim Group companies, including:

7.2 Outside Kuryerim Group

Kuryerim may also transfer Personal Information to third parties that are not members of the Kuryerim Group to achieve the goals specified in Section 5 of this Policy. Such third parties may include:

(i) Partners, such as owners of sites and applications, ad networks and other partners that provide Kuryerim with services related to the placement and display of advertising on sites, programs, products or services that are owned or controlled by such partners;

(ii) advertisers or other Partners who display advertisements for you on the Kuryerim Sites and / or Services, as well as partners such as information service providers or consultants.

Kuryerim may also transfer Personal Information to third parties outside the Kuryerim Group:

(i) to third parties, in respect of which the assignment of rights or obligations was made, or novation under the relevant agreement;

(ii) any national and / or international regulatory authority, law enforcement authorities, central or local executive authorities, other official or state bodies or courts in respect of which Kuryerim is required to provide information in accordance with applicable law upon request;

(iii) to third parties, if you have agreed to the transfer of your Personal Information or the transfer of Personal Information is required to provide you with the corresponding Service or to fulfill a specific agreement or agreement concluded with you;

(iv) to any third party in order to ensure legal protection of Kuryerim or third parties in case you violate the User Agreement for Kuryerim services, this Policy or the conditions governing the use of certain Services, or in a situation where there is a threat of such violation.

8. Where your Personal Information is stored and processed

Your Personal Information will be stored in the information centers of Europe and the Azerbaijan Republic. In particular, Kuryerim relies on the legislation of the Republic of Azerbaijan and the Standard Contractual Terms approved by the European Commission to ensure an adequate level of protection for your Personal Information transmitted to Azerbaijan.

9. How long do we keep your Personal Information

Kuryerim will store your Personal Information for as long as necessary to achieve the purpose for which it was collected, or to comply with legal requirements and regulations.

Unless otherwise required by law or agreement with you, emails and documents that you store in Kuryerim systems as part of the Service will be stored as long as you have an account, but they can be deleted by you at any time.

If you want any of your Personal Information to be deleted from the Kuryerim databases, you can delete the necessary Personal Information yourself using your account or through the interface of the Sites and / or Services (where applicable).

10. Your rights

10.1 What rights do you have

If provided for by applicable law, you have the right to access your Personal Information processed by Kuryerim in accordance with this Policy.

If you believe that any information that Kuryerim stores about you is incorrect or incomplete, you can log in to your account and correct your Personal Information yourself.

If provided by applicable law, you have the right to:

  • require the removal of your Personal Information;
  • require restrictions on the processing of your Personal Information;
  • object to the processing of your Personal Information, if required by applicable law.

Kuryerim will fulfill these requests in accordance with applicable law.

In cases provided for by applicable law, you may also have other rights not specified above.

10.2 How you can actualize your rights

To actualize the above rights, please log in to your account, and if there is no special function in the interface, contact Kuryerim (see section 13 of this Policy).

If you are not satisfied with the way Kuryerim processes your Personal Information, please let us know and we will consider your claim. If you are not satisfied with Kuryerim’s answer, you have the right to file a complaint with the competent authority.

11. How we use cookies and other similar technologies on the Sites or when you use the Services

11.1 What are cookies and why does Kuryerim use them

Cookies are small text files placed on the device that you use to access the Sites. They contain information that is collected from your device and sent back to the Sites at each subsequent visit to them in order to remember your actions and preferences after a lapse of time.

The following types of cookies are used on the Sites:

  • strictly necessary cookies / technical cookies: these cookies are necessary for the operation of the Sites and the provision of Services to you; among other things, they allow Kuryerim to identify your hardware and software, including your browser type;
  • statistical / analytical cookies: these cookies allow you to recognize users, count their number and collect information, such as the transactions you made on the Sites and Services, including information about the web pages you visited and the content that you receive;
  • technical cookies: these cookies collect information about how users interact with the Sites and / or Services, which allows to detect errors and test new features to improve the performance of the Sites and Services;
  • functional cookies: these cookies allow you to provide certain functions to facilitate your use of the Sites, for example, by storing your preferences (such as language and location);
  • (third-party) tracking files / advertising cookies: these cookies collect information about users, traffic sources, pages visited, and advertising displayed for you, as well as the one by which you clicked on the advertised page. They allow you to display ads that may interest you, based on an analysis of the Personal Information collected about you. They are also used for statistical and research purposes.

11.2 How long cookies are stored on your device

Kuryerim uses the information contained in cookies only for the above purposes, after which the data collected will be stored on your device for a period that may depend on the type of cookie, but not exceeding the time required to achieve their goal, after which they will be automatically deleted from your system.

11.3 Who else has access to the information contained in cookies

Personal information collected through cookies placed on your device may be transferred and accessible to Kuryerim and / or third parties specified in section 7 of this Policy. The use of Personal Information outside the Sites for advertising purposes, if any, may be the subject of separate user agreements available on third-party websites. Kuryerim and / or third parties may also provide you with the opportunity to opt out of personalized advertising, which may be subject to regulation of the laws and regulations applicable to such products and offers.

When you first visit the Sites, your consent to the use of cookies may be requested. If, after you have approved the use of cookies, you want to change your mind, you can do this by deleting cookies stored in your browser (usually this can be done in your browser settings – please refer to the browser or site manual its developer). After that, a pop-up window may be displayed again asking for your consent, and you can make a different choice. If you refuse to use cookies, this may lead to the fact that some functions of the Sites will not be available to you and will affect your ability to use the Sites. You can also change your browser settings to accept or decline by default all cookies or cookies from certain sites, including Kuryerim Sites. If you have approved the use of cookies on one of the Kuryerim Sites, we will assume that the use of cookies on all Sites has been approved by you.

Kuryerim can also use web beacons (pixel tags) to access cookies previously placed on your device for the following purposes:

(i) determining your actions on the Sites and in the process of using the Services by accessing and using cookies stored on your device;

(ii) collection of statistical information related to the operation of the Sites, Services or products, utilities and offers of Kuryerima.

12. Updating this Policy

This Policy is subject to change. Kuryerim has the right to make changes at its discretion, including, but not limited to, in cases where the relevant changes are associated with changes in the applicable law, as well as when the corresponding changes are associated with changes in the operation of the Sites and Services.

Kuryerim agrees not to make significant changes, nor to impose additional burdens or restrictions on your rights established by this Policy without your notice. You will be notified of such changes. Relevant notifications can be displayed on the Site (for example, through a pop-up window or banner) before such changes take effect or can be sent to you through other communication channels (for example, by email if you provided us with your contact details).

13. Questions and Suggestions

Kuryerim welcomes your questions and suggestions regarding the implementation or amendment of this Policy. Please use our feedback form at You can also use this address to send requests for the actulize of your rights or complaints regarding the incorrectness of your Personal Information or the illegality of its processing.